Here are some frequently asked questions about Shino, along with helpful answers to enhance your experience:
Contact Us
What is Shino Customer Care Number?
Contact us: +91 9600987247
I want to provide feedback. How do I do that?
Email us: team.aiq65@shino.in
Contact us: +91 9600987247
What if I don’t receive an OTP?
If you don’t receive the OTP for signing up or deactivating your account, please contact our customer support team:
Contact us: +91 9600987247
Email us: team.aiq65@shino.in
Help Site: https://help.shino.in
When can I contact customer service?
Our customer service is available seven days a week from 11 AM to 6 PM.
How can I share feedback on the quality of customer service?
We value your feedback and would love to hear about your experience. Please share your thoughts via:
Email: team.aiq65@shino.in
Contact: +91 9600987247
And occasional surveys that we may do through our social and physical mediums
How do I raise a claim regarding Guarantees (Delivery, Quality)?
For issues related to price, quality, or delivery, please provide details of your order and the issue you faced to our customer support team through our Help Site
Registration
How do I register?
Tap Sign Up in the app, provide your details, and set a password.
Are there charges for Sign-Up?
Registration on Shino is absolutely free.
Is registration necessary to shop on Shino?
Yes, you need to register to access Shino.
Can I have multiple accounts with the same phone number or email ID?
No, each phone number and email ID can be linked to only one account.
Can I save multiple delivery addresses?
Yes, you can save addresses for different locations such as Home or Office. However, one order can only be delivered to one address.
Can I add delivery addresses in different cities?
No, Shino currently serves only the Ambattur, Chennai - 600053 area.
Account Related
What is “My Account”?
“My Account” is your personalized section where you can:
Track active orders
Manage your address and settings
View order history
Can I update my address, phone number, or email ID?
Yes, you can make updates by navigating to My Account > Manage Address or editing your profile details.
How do I deactivate my account?
Go to your Profile, select Settings, and tap Deactivate Account. An OTP will be sent to your registered mobile number, which you need to enter to confirm.
Payment
What payment methods are available?
UPI: Pay using your UPI ID or apps like GPay and IndSMART.
Net Banking: Make payments via your bank’s online portal.
Credit/Debit Cards: All major card providers are supported.
Are there additional charges apart from the displayed price?
GST is applicable as per government regulations.
Does the Shino Wallet have an expiration date?
No, the credits in your Shino Wallet do not expire and can be used anytime.
How do I check my Shino Wallet balance?
Go to My Wallet in the My Account section.
Delivery Related
What is the delivery charge?
Shino charges a flat fee of ₹47 for deliveries within Ambattur, Chennai - 600053.
How long does it take to deliver?
Grocery orders are typically delivered within 25-30 minutes.
How are fruits and vegetables weighed?
Items are weighed during delivery, with slight variations in weight. You’ll only pay the flat delivery charge.
What happens if there’s a delay in delivery?
Our App will notify you if there’s a delay. You can also contact customer support for updates.
Do you offer same-day delivery?
Yes, same-day delivery is available for all products from 11 AM to 11 PM.
Order Related
Is there a minimum order value?
No, you can order any amount without restrictions.
Can I modify or cancel an order?
Orders can be modified or cancelled within 30 seconds of placement. For changes beyond that, contact our support team.
How do I report missing or defective items?
Report any issues within 48 hours of delivery for resolution. Contact us via email, phone or using our ticketing system in our Help Site.
Special Programs
Where can I find promotions or offers?
Current offers are displayed on the Dashboard section of the app.
Can I suggest new products?
Yes! Email us at team.aiq65@shino.in with your suggestions, and we’ll do our best to include them.
We’re here to ensure your shopping experience with Shino is smooth and enjoyable. If you have additional questions, please reach out to us!