Cancellations
1.Company Rights:
We reserve the right to refuse or cancel any orders if an item is listed with incorrect information, pricing, or typographical errors.
2.Customer-Initiated Cancellation:
- Customers can cancel their orders before the order has been shipped.
- The cancellation option is available during the shopping experience via the eCommerce platform.
3.Policy Compliance:
Customers agree to abide by this Cancellation, Return & Refund Policy and will not hold the Company liable for any losses arising from order cancellations.
Returns
Eligible Cases for Returns
Returns are accepted only under the following conditions:
- Damaged Packaging: The item is damaged in transit and the packaging reflects visible damage.
- Incorrect Product: An item different from what was ordered is delivered.
Return Window:
Customers can initiate a return within three (3) days of delivery through either:
- Sending an email to Returns
- Placing a return request via the “My Account” section (for registered account holders).
Return Process:
- The item must be returned in its original condition as received, including all free gifts, packaging, and unused components.
- Packets that have been opened cannot be returned or exchanged.
Shipping Return
The customer must ship the product to the Company’s specified return address (Please provide the address).
If the return is due to quality issues or incorrect items, the Company will:
- Refund the cost of the product(s).
- Reimburse the courier charges incurred for returning the product, subject to proof of cost.
Refunds
- Refunds for approved returns will be processed within 10 working days of receiving the returned item.
- Refunds will be issued using the same payment method as the original transaction.
Terms & Conditions for Returns
All returns are subject to verification and approval by the Company.
The Company retains sole discretion in determining the eligibility of returns.
For any feedback or queries, contact our customer support at Customer Support
By adhering to this policy, we ensure a smooth experience for all our customers. Thank you for choosing SHINO