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If you need assistance using the Shino app or resolving an issue, our Help Website offers multiple options for support. Whether you prefer a self-help approach, quick AI-powered answers, or direct assistance from our team, we have you covered!

Step 1: Visit the Help Website

  • Access the Help Website at https://help.shino.in
  • On the website, you can:
    • Browse Knowledge Base Articles: Find solutions and guides for using the Shino app.
    • Use the AI CoPilot: Get quick answers to your questions through our intelligent assistant.
    • Create a Support Case: Submit tickets to get personalized assistance from our support team.

Step 2: Mobile View – Sign In or Register

  1. Sign In or Register:

    • Click the Sign In button.
    • You can sign in using your Microsoft Entra ID, Google Account, or manually create an account.

  2. To Register:

    • Enter the following details:
      • Email
      • Username
      • Password
      • Confirm Password
    • Once registered, use your Username and Password to log in.

Step 3: Use the AI CoPilot for Quick Help

  • Save time by leveraging our AI CoPilot for instant answers to frequently asked questions.
  • AI CoPilot is accessible on the Help Website and provides on-demand solutions tailored to your query.

Step 4: Submit a Support Case

  1. After signing in, click Open a New Case.
  2. Provide the following details:
    • Case Details: Clearly describe your issue or question.
    • Name and Communication Method: Include your name and preferred contact details (email or phone).
  3. Submit the case and track its progress through your account.

Step 5: Manage Your Profile

  • Visit the Profile section to update your account information:
    • Change your Password, Email, First Name, or Last Name.
  • Keeping your profile up-to-date ensures smoother communication and better support.

Step 6: Check and Communicate About Your Case

  • Review the status and updates of your submitted support case in the Case Details section.
  • Engage with the support team directly to resolve your issue promptly.


With options ranging from the AI CoPilot to personalized support cases, we ensure your queries are handled efficiently. Visit Help Site today for a smooth and hassle-free support experience!

 

Keywords: ticket, support ticket